Rackspace uptime sla. Rackspace Adds Four Nines SLA To Its Private Cloud 2019-02-14
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Rackspace adds 99.99 uptime guarantee to private cloud service
Terms Claims In order for Microsoft to consider a claim, you must submit the claim to customer support at Microsoft Corporation including all information necessary for Microsoft to validate the claim, including but not limited to: i a detailed description of the Incident; ii information regarding the time and duration of the Downtime; iii the number and location s of affected users if applicable ; and iv descriptions of your attempts to resolve the Incident at the time of occurrence. Azure Monitor Azure Monitor now integrates the capabilities of Log Analytics and Application Insights for monitoring of your application. In any situation where personal medical information is being gathered, security and compliance with the Health Insurance Portability and Accountability Act become extremely important pieces of the puzzle as well. To be a Kidney Donor, one must have no verification of kidney disease; moreover not have any affirmation of real medicinal conditions that would unduly extend the risk for kidney contamination later on. Windows images are bigger than Linux and custom images tend to be bigger than base images. Another important option for build time optimization is diskconfig. It was an awkward business model to sustain, especially for a company whose strongest selling point was Fanatical Support - a guarantee of the most-hands-on technical support in the industry.
Google Compute Engine Service Level Agreement (SLA)
Rackspace then manages the provisioning and deployment of OpenStack for the customer and operates that private cloud for them by providing monitoring, management and support. Google is, for example, with its storage platform. Please see the for more details. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: 1. The plan going forward is to differentiate Rackspace with service and expertise in OpenStack deployments. Credit Request and Payment Procedures To receive a Service Credit, you must submit a claim by.
At our discretion, we may issue the Service Credit to the credit card you used to pay for the billing cycle in which the error occurred. Maximum Available Minutes is measured from when at least two Virtual Machines in the same Availability Set have both been started resultant from action initiated by Customer to the time Customer has initiated an action that would result in stopping or deleting the Virtual Machines. Because of the dearth of talent in the OpenStack community and the high salaries commanded by engineers with true OpenStack expertise, building an OpenStack cloud is prohibitively difficult and expensive for many businesses. Behind the scenes, our highly trained are working around the clock, to deliver reliability and uptime to you and thousands of businesses every day. Azure Active Directory B2C We guarantee at least 99. Azure Search We guarantee at least 99. And because the private clouds are built on the same OpenStack technology as the company's IaaS product, they can burst effortlessly into the public cloud when needed.
Rackspace then manages the provisioning and deployment of OpenStack for the customer and operates that private cloud for them by providing monitoring, management and support. Erik has been involved in OpenStack since its inception and helped launch the Quantum network service. The latest version of the private cloud also increases scalability to hundreds of nodes and offers DevOps automation services for application lifecycle management, according to Thompson. In cases where Service Levels apply to individual Service Resources or to separate Service tiers, Service Credits apply only to fees paid for the affected Service Resource or Service tier, as applicable. Roughly half of Rackspace private clouds are deployed on-premises in customer facilities that use the prescribed reference architecture and supported hardware, according to the company.
And overall, vendors are doing well and getting better. Amazon Web Services and Google Cloud Platform recorded impressive statistics for how reliable their public IaaS clouds were in 2014, with both providers approaching what some consider the Holy Grail of availability: five nines. The larger ask was for uptime guarantees. Darrin Hanson, vice president of Rackspace Private Cloud, said that the new release and the corporate moves weren't related. If the Monthly Uptime Percentage applicable to the month of such request is confirmed by us and is less than the applicable Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. We hate downtime and we work hard every day to keep our promises and provide you with a powerful and reliable platform so you can do what you do great. Financial Credits will be made in the form of a monetary credit applied to future use of the Service and will be applied within 60 days after the Financial Credit was requested.
Most providers seem to be improving their platforms, but could the cloud ever get to a point of offering up to carrier-grade five-nines of availability? And because the private clouds are built on the same OpenStack technology as the company's IaaS product, they can burst effortlessly into the public cloud when needed. You may also continue using Log Analytics and Application Insights as stand-alone services, if desired. It was a different story last year. Erik joined Rackspace in 2008 as Chief Architect helping to launch and grow Cloud Servers as well as integrate and optimize multiple services across the Rackspace Cloud portfolio. Today we are pleased to introduce a for our Next Generation Cloud Servers service, powered by. Because of the dearth of talent in the OpenStack community and the high salaries commanded by engineers with true OpenStack expertise, building an OpenStack cloud is prohibitively difficult and expensive for many businesses.
For Rackspace, the private cloud release comes a week after the company. But, some companies have apps with privacy, security, and regulatory demands that preclude the cloud. The attack occurred against 3 data centers: Northern Virginia, Chicago and London. Rackspace has helped us keep this operation going, and I expect them to play a major role as we continue to grow. The control plane guarantee is there. Rita and Oscar Ayub were part of a remarkable chain of kidney donors facilitated by the National Kidney Registry. Application Insights Azure Monitor now integrates the capabilities of Log Analytics and Application Insights for monitoring of your application.
National Kidney Registry Relies on Rackspace for Uptime and Security
Service Credits may not be transferred or applied to any other account. Website tracking firm CloudHarmony monitors how often more than four dozen cloud providers experience downtime. For these Services, any Service Credit that you may be eligible for will be credited in the form of service time i. However, it looks like Rackspace might have impacted its own customers by implementing security rules that were a bit to stringent, thus blocking legitimate traffic along illegitimate traffic. Feel free to email me at erik dot carlin at rackspace. For example, if the Incident occurred on February 15th, we must receive the claim and all required information by March 31st. Since different businesses have different support needs, we offer you two service levels to choose from with our Managed Hosting solutions — Managed and Intensive ®.
Azure Monitor allows you to collect granular performance and utilization data, activity and diagnostics logs, and define alerts and notifications from your Azure resources in a consistent manner. We generally run in the couple to several minutes for base Linux builds and we have a couple of projects underway to drive down build times across the board. Roughly half of Rackspace private clouds are deployed on-premises in customer facilities that use the prescribed reference architecture and supported hardware, according to the company. The managed private cloud offering includes assistance to DevOps teams with automation through the popular Chef configuration-management tool. Customer Must Request Financial Credit In order to receive any of the Financial Credits described above, Customer must within thirty days from the time Customer becomes eligible to receive a Financial Credit.
National Kidney Registry Relies on Rackspace for Uptime and Security
Amazon Web Services is Hiring. If you purchased Services as part of a suite or other single offer, the Applicable Monthly Service Fees and Service Credit for each Service will be pro-rated. The Service Credit will be based on the estimated retail price for the applicable Service, as determined by us in our reasonable discretion. For a claim related to Microsoft Azure, we must receive the claim within two months of the end of the billing month in which the Incident that is the subject of the claim occurred. This team includes an Account Manager, Solution Engineer, Implementation Coordinator, Business Development Consultant, Billing Specialist and, depending on your service level, an Enterprise Support Engineer. Erik currently serves as Director of Product Strategy for the Cloud Infrastructure Product Line, which includes all base cloud building block services Cloud Servers, Cloud Networks, Cloud Block Storage, Cloud Files, Cloud Load Balancers and RackConnect.
