Furthermore, when hotels switch to more labour-intensive programs, they do not hire more employees. With an integrated case study approach, this text offers a comprehensive and student-friendly method for teaching future managers how to recognize and analyze ethical dilemmas—giving them a strong foundation for making decisions based on sound ethical principles. Leadlay 2011 has identified the supply chain, customers, employees, and the local community, as major areas where ethical challenges abound in the hospitality industry. Philippines is not a well off country historically all aspects of public … life has been crap. Freshwater Oasis Inn Ethics Code. Foodborne Illness and Food Safety. A majority of hospitality businesses attribute industry growth to the growing foodie culture captivating Australians.
This however is a huge ethical issue that will probably never be solved and most that do hire illegal immigrants will never get caught. That seems like a small thing, but small things add up to big losses. Front Desk at the Freshwater Oasis Inn. Nonetheless, ethical challenges in the hospitality industry can be overcome if companies adopt right strategies and principles. This creates a dilemma in an industry that is just climbing out of the financial abyss into which the recent recession threw them. Extranjeros para nosotros mismos, trad. There is not always a clear answer to ethical issues, and many businesses struggle to find the balance of ethics and a successful business practice.
~Makes the subject matter more familiar and understandable for students. Although the hospitality industry faces many ethical challenges and still lags behind in ethical practices, compared to other companies, this industry has adopted different strategies to ensure that businesses comply with ethical operations, and overcome the ethical challenges they face. Kant's categorical imperative states that a person faced with a problem should be able to respond consistently and in conformity with their moral principles and also feel comfortable with the decision being made in full view of others. Conclusion The tourism literature makes a continual call for more decisions to be made that acknowledge the full impacts of the industry and yet little research has been conducted that attempts to establish the ethical framework the managers of the future will employ to approach these decisions. These are therefore, essential for companies and individuals, as they provide a moral framework for the adoption of ethics in different practices.
This results in overworking of employees and more injuries at the workplace. Looking for more important hospitality industry news and insights? Mills described four major principles in his utilitarianism approach. Designing an Ethics Program for Freshwater Oasis Inn. Just over half of all respondents said they have experienced the challenge of balancing increasing operating costs with profit. In the hospitality industry, companies should uphold ethics for instance, by ensuring honest financial reporting. When businesses struggle, it is often the employees that are hurt in the long run by being overworked and underpaid.
According to Mill, an action is only ethical if it results in pleasure and not pain. In addition, the hospitality industry has failed to address the ethical issues that concern it, appropriately. . Thus, housekeeping is as crucial as the business itself. The hiring of illegal immigrants is another ethical issue within the hospitality industry. Theyavoid conflicts of interest; do not use or disclose confidential information;and, should they accept other employment, they respect the proprietaryinformation of their former employer.
Handling ethical issues properly gives businesses positive recognition that helps them to grow and prosper. They treat all individuals with equality, with toleranceand acceptance of diversity, and with an open mind. This suggests that hospitality is a political institution which can be ideologically deformed to oppress others. Consider reducing your profits slightly in order to build respect and you will build a return client base that appreciates your efforts to ensure a good time when they visit. It is essential that you have pride in the work that you do and attempt to always provide the same standard that you would expect, or even better, make it exceptional to ensure complete satisfaction. Through exposure to these debates students are potentially more likely to be sensitive to environmental issues.
Still, the implementation of Hospitality Ethics is vital to creating a relationship with guests that will result in return business. Nonetheless, unethical practices in the hospitality industry affect the industry, employees, stakeholders, and the overall community. Work ethic and industry expectations Not only do you have to be good at your job, whether it be head chef at a fine dining restaurant or kitchen hand at a fast food restaurant, you will also require certain attributes to work in the hospitality industry. Follow through on your decisions but view all options and listen carefully when required. Different hotels are attempting to incorporate human rights risk mapping, training employees on business ethics, and ensuring that the local communities benefit from the industry. The hiring of illegal immigrants is another ethical challenge. The management ensures to that the employees of its top suppliers are not underpaid.
An important ethical challenge the hospitality industry faces is about environmental protection. The hospitality industry is a service industry that deals with the public, and complaints, conflicts and differences of opinion are common. Marriott Corporate Policy 1, Ethical Conduct. We understand the trust placed in us with each contract and we honor that commitment with an absolute commitment of our own: to do everything we can to deserve the trust placed in us and to do nothing that would compromise it. Recently Hilton hired the ex-president of another luxury hotel chain.